Global Payments for Platforms
Find contact information and support resources below to get in touch.
Products overview
Discover embedded payment solutions and value-added services
Solutions overview
Payment processing solutions built for your software.
Industries served
Six featured verticals, backed by support across hundreds of industries
About us
We lead our industry so you can lead yours
Resource library
Uncover expert perspectives about Embedded Payments
Developer
Explore our API’s helping you integrate and embed payments within your software platform.
Find contact information and support resources below to get in touch.
We are one team coming together with a common purpose to help software companies offer payments to their subscribers.
Matt Downs | President of Global Payments for Platforms
Note: The first time you submit a ticket, you will receive a response asking you to sign up for our ticketing system and verify your email address. This is a one-time registration.
Note: The first time you submit a ticket, you will receive a response asking you to sign up for our ticketing system and verify your email address. This is a one-time registration.
Note: The first time you submit a ticket, you will receive a response asking you to sign up for our ticketing system and verify your email address. This is a one-time registration.
For OpenEdge Merchants: (800) 774-6462 (Option 3) or email [email protected]
For account numbers starting with: 9305, 4765, 5185, 5353: (800) 941-6557
For account numbers starting with: 5436, 3930, 3230, 4139: (800) 543-5327 or [email protected]
For account numbers starting with: 8487, 8489, 3934: (855) 882-0507 or [email protected]
For OpenEdge Merchants: (800) 774-6462 (Option 2) or email [email protected]
For Genius related technical support: (800) 941-6557
Support for PAX, TransIT Pass and ISV Software: (855) 882-0507 or [email protected]
We provide our clients with online notification systems that allow you to subscribe and receive real time automated emails anytime there is an outage. We recommend you subscribe to the notification system that aligns with your point of sale and processing platform.
| URL | Platform | Who should subscribe |
| status.cayan.com | Cayan/Genius | Clients using the Genius point of sale or who signed up with a Cayan merchant processing account |
| status.opticard.com | Opitcard | Clients using the OptiCard Gift Card program |
| status.vitalpos.com | Vital | Clients using the Vital point of sale solutions |
| https://barclays.merchantstatus.net/ | Genius | Barclays clients using the Genius point of sale solution |
| status.propay.com | ProPay | Clients signed up for a ProPay account |
| https://tsys-merchant.statuspage.io/ | TSYS | Clients with a TSYS merchant processing account |
| https://status.openedgepayments.com/#!/login | OpenEdge | Clients with an OpenEdge merchant processing account |