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Global Payments Integrated is now part of Global Payments for Platforms

Important notice for existing customers

If you are an existing customer or partner:

  • Existing services and integrations remain unchanged.
  • Current contracts and support channels continue to operate as normal.
  • Login credentials and platform access remain available through the appropriate customer portals.
  • No action is required unless specifically communicated by your account team.

Why the change?

To provide a more streamlined experience, we've consolidated our integration and payment technology information into a single destination. This change allows prospective customers, partners, and developers to access the latest resources, product information, and support more easily.

Where should I go?

I'm a software platform looking to embed payments

Learn about our embedded payment offerings

I'm an existing Partner

Login from the Global Payments Partner Portal

I need support

Find customer support and contact options

FAQs for Partners

Is Global Payments Integrated shutting down?

No. We've moved content and resources to a new website. Existing products, services, and support remain available.

Do I need to update my integration?

No changes are required unless you have been directly notified by Global Payments.

What happens to bookmarked pages?

Bookmarks may no longer work but we have provided important information and links regarding support below. Please use the new website navigation to find updated content.

FAQs for Customer Support

How do I contact customer support?

For OpenEdge Merchants: (800) 774-6462 (Option 3) or email [email protected] 

For account numbers starting with: 9305, 4765, 5185, 5353: (800) 941-6557 

For account numbers starting with: 5436, 3930, 3230, 4139: (800) 543-5327 or [email protected] 

For account numbers starting with: 8487, 8489, 3934: (855) 882-0507 or [email protected] 

How do I contact merchant technical support?

For OpenEdge Merchants: (800) 774-6462 (Option 2) or email [email protected] 

For Genius related technical support: (800) 941-6557 

Support for PAX, TransIT Pass and ISV Software: (855) 882-0507 or [email protected] 

How will I be notified if there is a systems outage?

We provide our clients with online notification systems that allow you to subscribe and receive real time automated emails anytime there is an outage. We recommend you subscribe to the notification system that aligns with your point of sale and processing platform. 

URL Platform Who should subscribe 
status.cayan.com Cayan/Genius Clients using the Genius point of sale or who signed up with a Cayan merchant processing account 
status.opticard.com Opitcard Clients using the OptiCard Gift Card program 
status.vitalpos.com Vital Clients using the Vital point of sale solutions 
https://barclays.merchantstatus.net/ Genius Barclays clients using the Genius point of sale solution 
status.propay.com ProPay Clients signed up for a ProPay account 
https://tsys-merchant.statuspage.io/ TSYS Clients with a TSYS merchant processing account 
https://status.openedgepayments.com/#!/login OpenEdge Clients with an OpenEdge merchant processing account